Getting Started with your Facility Management System is very simple and quick. You can enter data manually OR bulk upload via excel sheet.
Different type of Actors or Users of System
1. Resident / Customer
The resident is the end-user of the system. She gets benefits like increased convenience, security, time-saving, etc. Resident can be categorized into different sub-roles like:
- Owner: Who owns the property – unit or apartment
- Tenant: If the unit is rented out, the tenant also a key user of the System.
- Family Member: The family members of the Occupant
Mobile Apps are available for
2. Facility Team
The facility is the team that operates the complete system, whether it’s security, complaint, billing, asset management, etc. The facility team runs the system to automate to increase its effectiveness. You can define roles as per the need. Few examples of roles are:
- Billing Admin
- Security Officer
- Facility Manager
The persons who want reports and information from the system. Few examples are:
- Facility Head
- Head Office – Senior Executives, etc.
Resident or Customer – Quick help links
- How to login in App?
- How to raise complaints or grievances?
- How to pay bills?
- How to track maid and drivers?
- Download Occupant Guide
Facility or Management – Quick help links
- How to change Site Details and Logo
- How to configure the cluster, tower & unit categories?
- How to add a new Unit or Occupant?
- How to import user or unit data in bulk?
- How to add a new Tenant?
- How to import Tenants?
- How to activate Residents‘ login?
- How to send notice or circular to Residents?
- How to get started with Billing?
- How to get started with Accounting?
- How to get started with Complaint Management?
- How to get started with Visitor Management System?
- How to start asset management and PPM?
- What are the different checklists for Preventive Maintenance?
- How to start manpower and attendance tracking?
- How to setup domestic help ( Maids, Drivers ) entry/exit?
- How to get started with Inventory Management?
- How to manage Documents of Units?
- How to launch a Survey?
- How to configure a new Payment Gateway?
- How to start Amenities Booking?
- How to add a new role?
- How to create a new admin login?
- How to add Panic Alert?