FAQ Category: Complaint


How to enable reopen complaint feature?

iSocietyManager has the  “Reopen”  feature in the Complaint that allow user to reopen the closed complaint. There is also an option to configure hours until when the complaint can be reopened. To enable this feature: Click on “Setting” Menu then click on “Society Settings”. Now in Complaint tab check the reopen button to enable the

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How to enable OTP based Complaint Closure?

Instead of a printed Job Card option, you can decide OTP based complaint closure. Whenever any resident logs a complaint, a Code is generated, which is visible to the Resident only. When a technician fixes the complaint, he will take the code. On correct code entry, complaint will automatically move to resolved status. You have

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How to add staff and supervisor for complaint?

Staffs are mapped as per complaint categories so that respective complaint can be handled by them. To add a new staff or supervisor Go to Complaint-> Add New Staff Add the details of staff like name, number, working hours, etc. Below details is important Mobile – SMS will be sent on this number whenever a

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How to get started with Complaint Management in iSocietyManager?

iSocietyManager has a very comprehensive helpdesk or complaint management system. As CRM or help desk manager, you have to decide how you want to handle service requests of the customers. The decisions you need to  make are: 24*7 IVR Based Helpdesk: Do you want to have automated Interactive Voice Response Call for complaint handling. Nature and

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