FAQ Tag: escalation matrix

How to configure complaint escalation?

In admin portal for the complain, we can customize the escalation matrix. iSocietyManager will automatically notify the escalated complaint with the duration for which it is customized. To configure the escalation matrix, we have to follow the given steps below :- Click on Complaint > Complaint Escalation. Now fill the required details like Name for

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How to define escalation levels in iSocietyManager?

You can define the escalation level for complaint management. The escalation levels can be applicable at Site Level: The escalation levels will be applicable to all type of complaints. Nature  / Sub Nature Level: There can be different escalation levels for different category and sub category of complaint. To configure the escalation level, steps are:

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