How to define escalation levels in Heldesk or Complaint Management?
A How to define escalation levels in Heldesk or Complaint Management? You can define the escalation level for complaint management. The escalation levels can be applicable at Site Level: The escalation levels will be applicable to all type of complaints. NatureĀ / Sub Nature Level: There can be different escalation levels for different category and … Continue reading How to define escalation levels in Heldesk or Complaint Management?
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