When You are responsible for Customer Satisfaction, Are you?
Losing track of Complaints SLA, Priority, can hamper your ability to make the right decisions.
We understand that manual complaint system leads to customer dissatisfaction.
Digital Your Complaint Management
Maybe you are an FM and always look for delighting your tenants and want to be a leader in tenant experience. Now is the time to empower your team to make better and informed decisions.
You are having multiple Tenants / Employees and looking forward to close their services requests at the earliest Now is the time to digitize your Service Management System.
You are providing solutions to your customer through Internet. It can be Cloud Based, Software as a Service ( Saas) or Web Portals where you serve customers by your Software Solution. With no efficient online Helpdesk System, you are not able to take right decisions about the areas where customer is expecting more support Now is the time to Plug Complaint Management System in your existing Portal.
You are working towards a better resident experience with limited staff. With no efficient system for Complaint Management, You are not able to track Complaints SLA and your Staff Performance. Now is the time to digitize your Complaint Mangement System.
Make reliable and informed decisions based on real time analytics and staff performance in 3 easy steps.
Register your self
Configure Complaint Categories and Escalation Levels.
Add your team, and Customers. You are ready to go.
If you are ready to take your customer experience to next level, Factech is here to help you.
Benefits of Interactive Voice Response (IVR) Helpdesk