Customer Complaint Management System
Customer Complaint Management System is made to effectively record, handle, and address consumer concerns. It provides analytics for identifying common issues and raising customer satisfaction levels, centralises complaint data, and expedites communication between consumers and support teams.
Complaint Management System trusted by more than 1 Lac Customers
Features of Customer Complaint Management Software
Customer Complaint Management Software is an effective solution that makes managing customer complaints easier.
Complaints Management Software Benefits
Customer Complaint Routing:
Automatic routing of complaints to the relevant department or person in accordance with predefined rules.
Customer Complaint Submission:
An easy-to-use interface enabling customers to submit complaints, including information like category, severity, and supporting documentation.
Complaint Tracking:
Integrated communication channels (email, phone, chat) to ensure quick resolution of each complaint.
CRM System interface:
For a unified picture of customer interactions, seamless interface with current CRM systems is provided.
Your Advanced Helpdesk Just a Phone Call Away
Benefits of Interactive Voice Response (IVR) Helpdesk
24 * 7 Human Less Helpdesk System- Call Automatically Logged into the System through Phone
Call
- Fully Automatic with Sacalable upto 10 concurrent Calls
Handling
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We have helped more than 500 clients to improve their Complaint Management Process.
How can we get started?
Make reliable and informed decisions based on real time analytics and staff performance in 3 easy steps.
Step-1
Register your self
Step-2
Configure Complaint Categories and Escalation Levels.
Step-3
Add your team, and Customers. You are ready to go.
If you are ready to take your customer experience to next level, Factech is here to help you.
Scan QR Code & Raise Service Request
Benefits of QR Based Complaint
- No Mobile App installation required
- Easy to use with location automatically captured
- Tracking of Complaint Status. Comments & Feedback Ratings
Increase Customer Experience with QR Based Helpdesk Ticketing System
Helpdesk / Complaint Management Features
Manage your complaints like never before! IVR enabled
