Transforming Facility Management: Assotech Business Cresterra’s Success with Factech Software
Introduction
Assotech Business Cresterra (ABC) is a self-contained IT Park offering IT & ITES offices with access to facilities like serviced residences, recreation, health, entertainment, shopping, etc. Assotech Business Cresterra is ideal for budding entrepreneurs, tech startups, and SMEs to grow their businesses.
Assotech Business Cresterra (ABC) is developed by Assotech Realty, a leading real estate developer in India. ABC encountered significant hurdles in managing its extensive commercial property effectively. Before Factech they were using multiple isolated systems, lacks data-driven insights, and no real time update from Technicians.
ABC is a LEED GOLD CERTIFIED intelligent and eco-friendly campus with high-tech energy monitoring and management systems in place.
Area – 1.8 million sq. ft.
This case study highlights how Assotech Business Cresterra partnered with Factech to overcome these obstacles, leading to streamlined operations and improved efficiency.
Background
Assotech Business Cresterra oversees a sprawling business park in Noida, India, comprising multiple towers with diverse tenants and operational needs. The management faced difficulties due to fragmented systems, lack of data insights, and inadequate digital solutions for ground staff.
Challenges Faced
- Multiple Isolated Systems: ABC was using few disparate software solutions for various functions like visitor management, complaint etc. Isolated systems were leading to inefficiencies in data management and coordination.
- Lack Insights Dashboards: Isolated systems were not able to populate data insights that were important for management & team. FM team spanning across multiple roles including CRM, Helpdesk Manager, Asset Manager, Facility head, Security head, were seeing standard dashboards. This leads to lot of noise for respective roles.
- No System for Asset Management, PPM, Breakdown Maintenance: There was no software implemented for asset management and maintenance resulted in reactive rather than proactive maintenance practices.
- Lack of Support for Software Implementation: The absence of adequate support from software partners posed challenges during the implementation phase, delaying the deployment process & utilising of applications.
- Limited Digital Access for Ground Staff: Technicians and ground staff lacked access to digital solutions, leading to manual and inefficient processes for task management and communication. Work completed by Technicians was manual and difficult to monitor and track.
Solution Implemented
Assotech Business Cresterra partnered with Factech to address these challenges comprehensively. Factech provided an integrated solution that centralised operations, offered data-driven insights, facilitated asset management, equipment maintenance, and provided mobile app access for ground staff.
Key Benefits Realised
Integ
ration of Systems
Factech software consolidated disparate systems into a unified platform, improving data management and coordination.
ABC get different services in single integrate system including:
- Asset, PPM
- AMC,
- Compliances
- Complaint / Helpdesk
- Visitor Management
- Attendance
- Billing
Data-Driven Insights Dashboards
Factech’s dashboards provided real-time insights into facility operations, enabling proactive decision-making. Each role / manager created their own dashboards. User see only those insights what he want to track. No noise, only relevant data driven insights are used by team in Factech.
Performance Monitoring
Moreover team is able to track performance of equipments including:
- DG
- HVAC/ Chillers
- STP
- UPS
How to populate Asset Performance Charts in real time
Asset Management and Maintenance System
Factech’s solution included modules for asset management, planned preventive maintenance (PPM), and breakdown maintenance. Factech system enable ABC team in optimising maintenance practices and every asset is digitally stored and tracked. QR tagging help team to improvise the equipment tracking in no time.
ABC team is notified for upcoming Jobs like
- PPM schedule
- AMC,
- Compliances
Support for Successful Implementation
Factech provided robust tech support during the implementation phase, ensuring a smooth deployment process. Factech team work as a partner along with ABC team.
Digital Access for Ground Staff
Factech’s mobile application enabled technicians and ground staff to access digital solutions, improving task management and communication across different team members.
How to perform maintenance or housekeeping activity in Technician App?
Results Achieved
- Improved Operational Efficiency: Factech software led to improved efficiency through streamlined operations, proactive maintenance practices, and better coordination among teams.
- Enhanced Decision-Making: The availability of real-time data insights empowered the management to make informed decisions, leading to improved performance.
- Cost Savings: Factech’s solution optimized resource utilization and maintenance practices, resulting in cost savings for Assotech Business Cresterra.
Customer Words
The Game-Changer in Facility Management: How CAFM Revolutionised Our Operations
In the fast-paced world of facility management, staying ahead of challenges while delivering exceptional service requires more than just hard work—it demands smart solutions. That’s why implementing a Computer-Aided Facility Management (CAFM) system has been a transformative step for us, reshaping our operations in profound ways.
Here’s how CAFM has become a game-changer:
1. Automation for Efficiency
Routine tasks like work order generation, scheduling maintenance, and managing inventory can be time-consuming and prone to human error. CAFM takes these tasks off our teams’ plates, automating them to ensure accuracy and efficiency. This not only reduces operational friction but also empowers our team to focus on more strategic challenges. The result? Faster workflows, fewer errors, and better outcomes for everyone.
2. Real-Time Monitoring for Proactive Management
Gone are the days of reacting to problems after they’ve disrupted operations. CAFM allows us to monitor all facilities in real-time, enabling predictive maintenance and rapid responses to issues. Whether it’s a malfunctioning HVAC system or a security concern, we can address problems before they escalate. This proactive approach ensures uninterrupted services and peace of mind for our clients.
3. Enhanced Customer Satisfaction
At the core of facility management lies the goal of creating seamless experiences for clients. CAFM helps us achieve this by streamlining service requests and automating reminders, ensuring prompt responses. Clients no longer face long wait times for issue resolution; instead, they experience a service that’s both swift and effective. This customer-centric approach has significantly boosted satisfaction and loyalty.
4. Data-Driven Decision Making
One of the most powerful features of CAFM is its ability to generate actionable insights through advanced reporting. From tracking maintenance costs to optimizing resource allocation, every decision we make is backed by real data. This ensures not only operational efficiency but also smarter financial planning and cost savings.
5. Asset Lifecycle Management
Managing assets effectively—from acquisition to disposal—has always been a challenge. CAFM simplifies this by offering comprehensive tools for tracking performance, scheduling maintenance, and making informed decisions on replacements. This extends asset lifespans, minimises downtime, and reduces unnecessary expenditures
By integrating CAFM into our operations, we’ve shifted from simply managing facilities to enhancing the experiences of everyone who interacts with our spaces. This technology isn’t just a tool; it’s the backbone of our strategy to deliver smarter, more intuitive services. The journey has been transformative, and the best part is, we’re just getting started.
Conclusion
By addressing key challenges such as multiple isolated systems, lack of data-driven insights, and limited digital access for ground staff, Factech software enabled Assotech Business Cresterra to
- enhance operational efficiency,
- improve decision-making, and
- drive cost savings.
The successful partnership underscores the importance of leveraging integrated solutions to overcome complex challenges in facility management.