Reimagining CAFM: How Organisations Use FacTech to Optimise Their Way

FacTech’s CAFM platform isn’t just software—it’s a flexible foundation that adapts to each organisation’s unique goals. With over 200 clients across industries, Factech empowers teams to streamline operations, enhance visibility, and drive efficiency on their own terms. This case study explores how diverse businesses are reimagining facility management by customising FacTech CAFM to solve real-world challenges and unlock measurable value.

Unlock the True Power of QR Codes in CAFM: Real-World Use Cases from Factech Clients

While many clients use QR codes primarily for Planned Preventive Maintenance (PPM) and asset tracking, did you know the same QR codes can serve multiple purposes across various operational needs?

Let us walk you through real-life examples from some of our esteemed clients who are creatively using the same QR codes for diverse tasks—from daily meter readings to incident reporting and more.

📍 1. Simplifying Daily Readings

Use Case: Daily Utility Meter Readings

How Client Using It:
Client is utilizing the same Asset & PPM QR codes for capturing daily readings of different utility meters such as water, electricity, and diesel.
This allows their team to:

• Avoid duplication of QR code printing
• Streamline meter reading processes
• Maintain historical data in one place

📍 2. Logging Daily Operations

Use Case: Lift Log, DG Log, and Other Daily Logs
How Client Using It:
Client uses the existing Asset & PPM QR codes for daily operational logs like:

• Lift operation logs
• DG run-hour tracking
  With this approach:
• No separate logbook is needed
• Technicians can scan and log from their phones instantly

📍 3.Incident Reporting Simplified

Use Case: On-Site Incident Reports
How Client Using It:
In the event of any incident—be it safety, electrical, or mechanical—the client simply scans the Asset/PPM QR code and logs the incident using the built-in form.
Benefits:

• Fast reporting and documentation
• Automatic tagging to the relevant asset or location

📍 4. Client-Specific PPM

Use Case: Third-Party/Client PPM Management
How Client Using It:
The same QR code is also used by third-party teams or tenants to:

• Schedule and execute their own PPM activities
• Upload reports and compliance documents
  This allows for:
• Unified maintenance records
• Transparency and accountability for all stakeholders

📍 5. UPS Monitoring Made Easy

Use Case: UPS Performance Tracking
How Client Using It:
Client tracks the UPS system performance and progress using the same QR code assigned to the UPS asset. This includes:

• Regular inspections
• Load test results
• Performance analytics
  Result:
• Better lifecycle management of critical assets

 

📍 6. Issuing SR and IR Directly from Complaints

Use Case: Seamless Generation of Service & Issue Requests from Complaints
How Client Using It:
With the Factech tool, clients can now directly raise Service Requests (SR) and Issue Requests (IR) from within a complaint ticket. This integration allows the concerned team to:

• Instantly convert complaints into actionable SRs or IRs

• Save time spent on manual coordination

• Improve response time and productivity

• Reduce Turnaround Time (TAT) significantly

 

This feature enables teams to stay focused on resolution rather than administrative steps, thereby increasing overall operational efficiency.

📍 7. Streamlining Purchase Requisition and Order Process

Use Case: Raising Purchase Requisitions (PR) and Purchase Orders (PO)
How Client Using It:
Using the Factech tool, clients can now initiate Purchase Requisitions and generate Purchase Orders directly through the platform. The procurement team can process these requests seamlessly, resulting in:

• Reduced manual follow-ups and paperwork

• Faster approval and order generation

• Improved tracking and documentation

• Significant reduction in Turnaround Time (TAT)

This automation not only increases transparency in the procurement cycle but also enhances overall efficiency for both requesters and approvers.

📍 8. Managing Multiple Locations from a Single Dashboard

Use Case: Centralized Monitoring Across Multiple Sites
How Client Using It:
Clients managing the same types of assets across different locations—or those serving as administrators for multiple sites—are using Factech’s multi-location dashboard feature. This allows them to:

• Monitor asset performance and maintenance status across all locations

• View consolidated reports and analytics from a single interface

• Eliminate the need to log in separately for each site

• Enhance visibility, coordination, and decision-making at scale

This feature greatly simplifies operations for facility heads and regional managers, enabling them to track work seamlessly across their entire portfolio.

📍 9. QR-Based Readings for Accurate Billing

Use Case: Utility Meter Readings for Client Invoicing
How Client Using It:
Clients are generating dedicated QR codes for utility meters (e.g., electricity, water, diesel) and using the Factech platform to capture readings. These readings are then directly used for preparing client invoices, ensuring:

• Accurate, reading-based billing

• Time saved on manual data entry

• Elimination of billing errors

• Transparent and traceable invoicing process

This approach streamlines the billing workflow and enhances trust by linking invoices to real-time meter data.

✅ Why This Matters

From the above examples, it’s clear:

The Asset & PPM QR module is not just for PPM—it’s a multi-functional powerhouse.

By using a single QR code, your teams can:

• Reduce operational clutter
• Improve adoption among ground staff
• Centralize data collection
• Ensure higher accuracy and traceability

🔧 How You Can Implement This

Whether you manage residential townships, corporate buildings, or industrial sites, we can help tailor the QR-based system to meet your unique requirements. Some additional use cases include:

• Safety audit checklists
• Inventory tracking
• Vendor SLA verification
• Energy and sustainability data capture

Dashboards

Location Wise Dashboard

Footfall and Vehicle Counter

SLA Dashboard

 

Centralised Purchase Management

 

Contact here to simplify your facility management