FAQ Category: customer

customer app related faq

how to export energy consumption in resident app?

Customer can export their consumption data into excel using web version of the app. Login into web version of resident app. Select energy icon/tab on dashboard page. Click on download icon, top right corner of the screen Select date period and click on export excel button. An excel file will be downloaded into desktop/laptop. Note:

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How to enable reopen complaint feature?

iSocietyManager has the  “Reopen”  feature in the Complaint that allow user to reopen the closed complaint. There is also an option to configure hours until when the complaint can be reopened. To enable this feature: Click on “Setting” Menu then click on “Society Settings”. Now in Complaint tab check the reopen button to enable the

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Not able to see the electricity payment option in Mobile App?

If you are not able to see the Payment option against the Electricity or any other Bill Plan in your resident mobile app. In your app, normally you can see balance against all bill plans and along with Payment option as in the below screenshot. If you are not able to see the Payment option

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How to import Tenants?

You can import/update Tenant details in bulk through excel. To view the existing Tenant. Go to User Menu -> Tenant Management   The list of all Tenant details will be displayed   If you want to add tenant details in bulk. Go to User Menu -> Tenant Management -> Import. Download Template and fill mandatory

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