How to edit or delete Complaint Escalation

Previously, users could only add a Complaint Escalation in the FacTech system but were unable to edit or delete it through the user interface. With the latest update, you can now edit or delete a Complaint Escalation easily.

To edit or delete a Complaint Escalation, follow these steps:

Step 1:

Login >> Go to Complaints >>  Complaint Escalation

Step 2:

On the Complaint Escalation page, we can view the existing escalation matrix. Here, we need to select the escalation matrix we want to delete or edit.

To delete a Complaint Escalation, click the ‘Delete’ button. Once you click the delete button, the complaint escalation will be removed.

To edit the ‘Notify Person’ or ‘Time’, click the edit button. Then, select the ‘Notify Person’ or ‘Time’ (Time should be specified in minutes) and click the save button.

When we click the save button, the Complaint Escalation status will be updated.

Thank you!!