SaaS Software Technical Customer Support Specialist

At Factech you will be part of team, which work together to simplify facility and operations in Real Estate & FM Companies.

Why you should Join:

• Engage leaders of FM and Real Estate Companies
• A culture where we keep seeking better and most convenient solutions.

What you will do regularly:

You will be responsible for providing technical assistance, support to our software users, ensuring their issues are resolved and we respond promptly and efficiently. Interact & Collaborate with internal team for follow up and able to handle implenetation on time for new or existing client.

• Develops Healthy Customer Relationship
• Enhances Customer Training
• Evaluates and Analyzes Customer Needs
• Builds Trust and Transparency with Clients
• Onboards New Clients
• Diagnose and resolve software-related problems
• Acts as a Customer Advocate
• Encourages Customers to Upgrade their Products
• Promotes Customer Loyalty

What skills you will hone:

• SaaS Software Support
• Communication & Interpersonal skill
• Working in Team
• Customer empathy, EQ