Helpdesk and Breakdown Maintenance and their Importance
What is a Helpdesk?
A Helpdesk or service desk is a one-stop point of contact that provides centralized information and support management service to handle a company’s internal or external queries. A helpdesk software solution enables the companies to resolve customer grievances faster and efficiently by simply automating the complaint resolution process with the ticket management system.
Why is Helpdesk Software important?
To ensure no or limited downtime, get the “support” you need. Nobody appreciates when the system fails and the grievances are put on hold, whether it is the client or the staff. Getting a helpdesk system has a positive effect on many levels, such as improving customer loyalty, improving the efficiency of agents, and some of the operational/business benefits. For customer satisfaction, Agent Productivity and Business Operations, Helpdesk is really important.
Here’s a solution: ‘iFrontDesk – Intelligent Receptionist’
iFrontDesk is a smart visitor management system, a service provided by facTech Automation Solutions
iFrontDesk is a contact less visitor management system for Malls, Corporate Parks, Commercial Real Estate, with a vision to provide online platform to manage facility operations in most convenient way. It has the following features:
Self Entry
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Scan QR Code and make Entry
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OTP Verfied
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No rush and less waiting time
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Simple and Easy to Use
Face Recognition
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Repeat Visitor identified through Face Recognition
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Recurring Entry within 3 seconds
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Safe and Secure
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Scalable Solution
Covid & Customizable details
Customize form as per your needs
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Add fields required for Covid like – Temperature, Has Mask, etc.
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Define your own flow and branding
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Analytics and Reporting
Generate Leads automatically
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Integration with Salesforce -
CRM Integration
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Leads get auto created from Visitor System
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Integration points with other System as well
Alerts
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Panic SOS Alerts
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Over stay alerts
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Wrong Entry
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Tower Level Security
What is Breakdown Maintenance?
Breakdown maintenance is maintenance performed on equipment that has broken down and is unusable. In normal circumstances, assets, on purpose, are made to run and work until they fail. And breakdown repair is done once the malfunction happens to mend the asset and return it to its operating site again. This method is popular in situations where efficiency is not compromised by an equipment failure. But, due to an unplanned disaster, breakdown repair is mostly carried out. For example, when a significant part of a machinery fails, because of the immediate need for the machine to function again, maintenance is carried out.
Benefits of Breakdown Maintenance
Failed equipment can lead to disastrous consequences, but a clearly-documented maintenance plan can actually have a few significant benefits for an organization.
- Minimizes maintenance cost by cutting out unnecessary preventive maintenance
- Lowers cost of replacing disposable items frequently (light bulbs, tools, fuses)
- Downtime for repairs is consolidated
- Low staffing needs
- Simple and easy to understand when maintenance is required
Here’s a solution: ‘KAIZEN’
Kaizen a software solution by facTech Automation Solutions helps you to take informed decision based on real time data analytics and asset performance. The ERP suite contains different services and products to digitize your property and facility related operations. KAIZEN is very advance system on top of IoT, AI and Machine learning which give you insights and trend analysis for better decision and control over your operations. KAIZEN empower your Site Manager for P&L tracking and control. Kaizen offers the facility of Asset Management & PPM which involves Predective, Planned and Break Down Maintenance.
To know more about KAIZEN, iFrontDesk and Helpdesk facilities provided by FacTech Automation Solutions please visit factech.co.in
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