Facility Technology Simplifying Facilities...
Previously, users could only add a Complaint Escalation in the FacTech system but were unable to edit or delete it through the user interface. With the latest update, you can now edit or delete a Complaint Escalation easily. To add or edit a complaint escalation, we need to follow these steps: Step 1: Login
As admin, you can add email id of your team or vendor so that reminder is sent before the maintenance job is open. 1. Go to Schedule and open that. 2. Add Alert / Notification for PM Schedule. Click on Config then select Alert To configure escalation matrix for PM, refer How to add Escalations
Facility Management needs to be notified about complaint escalation in real time. To enable complaint escalation notification to Admin App, Person need to install the latest Factech Facility Admin App and then select login in the complaint escalation configuration. System notify on complaint escalation along with emails. Go to Complaint-> Escalation Refer How to configure
Escalation Matrix is an important tool to improve the efficiency of the organization processes. Whether it is technical schedules or soft FM schedules, organizations do maintain the escalation matrix so that senior authorities get intimations and timely corrective action can be taken. In Kaizen CAFM, escalation matrix are easy to configure and use. User can
You can define the escalation level for complaint management. The escalation levels can be applicable at Site Level: The escalation levels will be applicable to all type of complaints. Nature / Sub Nature Level: There can be different escalation levels for different category and sub category of complaint. – TAT in complaint reports is shown