Reports or MIS ( Management Information System) is very important to empower team to make data-driven decisions.

1. Complaint Analytics on Dashboard

You can get your Helpdesk Ticket Analytics for Day(s), Weeks, and Months. By default, all categories are shown but you can select the category for which you want to analyze. The trend covers below:

Complaint Tickets Summary

• Open Complaints
• Overdue Complaints
• Average Response Time
• Total Complaints

Complaint Trend Analysis during the selected period

• Open
• Closed
• Overdue

2. Complaint Aging Distribution

Analyze no of complaints in different age ( Hours)  brackets

3. Complaint Escalation Level Analysis

How many tickets are escalated to different escalation level

4. Complaint Status wise detail Report

5. Complaint Custom Report – Filter as per your choice

Go to Complaint->Reports->Custom Report. Click on export to export excel sheet containing complaint details.

6. Complaint Category Wise Summary between 2 dates

7. Complaint Staff Performance Summary

8. Complaint Staff – Category Wise Distribution