CRM Helpdesk-Complaint Dashboard
CRM Helpdesk- Complaint Dashboard
Complaint management in a commercial facility is vital for maintaining customer satisfaction, safeguarding the facility’s reputation, identifying operational weaknesses, ensuring compliance, and fostering a culture of continuous improvement. By effectively managing complaints, a commercial facility can enhance its overall performance and success.
Advantages of Complaint Management System in a facility
- Customer Satisfaction: Commercial facilities often have tenants, clients, or customers who expect a certain level of service. Efficient complaint management demonstrates that their concerns are taken seriously and addressed promptly. By effectively managing complaints, a facility can enhance customer satisfaction, build trust, and maintain positive relationships with its stakeholders.
- Brand Reputation: The reputation of a commercial facility is crucial for attracting and retaining tenants or clients. Unresolved or mishandled complaints can quickly damage the facility’s reputation. On the other hand, prompt and effective complaint management showcases a commitment to quality service, professionalism, and a willingness to address issues. This can enhance the facility’s reputation and attract new tenants or clients.
- Issue Resolution and Preventive Measures: Complaints often highlight underlying issues or recurring problems within a commercial facility. By diligently managing complaints, facility managers can identify patterns, root causes, or system failures. This insight allows them to take corrective action, implement preventive measures, and address issues at their core, minimizing future complaints and improving overall operations.
- Operational Efficiency: Effective complaint management helps identify areas for improvement within a commercial facility. By analyzing complaints and their resolutions, facility managers can gain insights into operational weaknesses, inefficient processes, or gaps in service delivery. Addressing these areas can lead to increased operational efficiency, streamlined processes, and enhanced service quality.
- Legal and Regulatory Compliance: In certain industries, commercial facilities must comply with specific regulations or standards. Complaint management plays a crucial role in ensuring compliance by promptly addressing any issues that arise. Timely resolution of complaints helps prevent legal or regulatory complications and demonstrates a commitment to adhering to industry guidelines.
- Continuous Improvement: Complaints provide valuable feedback and an opportunity for continuous improvement. By actively listening to customer concerns, analyzing feedback, and implementing changes based on insights gained from complaints, a commercial facility can evolve and adapt to meet evolving needs and expectations. This continuous improvement process can lead to increased customer satisfaction and loyalty.
Why Complaint Dashboard
In complaint dashboard, as CRM or helpdesk manager you can track & manage all complaints of your project/site in a single view
When you login in Factech, you will see below view in Complaint-> Complaint Dashboard
Different options available include:
- Escalated: To view all escalated complaints which are currently open.
- All Open: View all Open, In Progress, On Hold, Reopen complaints
- Today’s Complaint: View Today”s Open, In progress, On Hold, Reopen and Closed Complaints
- In Progress – View all in progress ( Assigned) complaints which are Open.
- Open: View all open complaints which are In Progress/ NOT assigned.