Mall Management System
What is Mall Management System?
Mall Management is defined as an overall operation and maintenance of the entire building infrastructure, including the services and utilities, ensuring that they are used in a way that are consistent with the purpose for which it was acquired.
Mall Management encompasses operation, facility management, security, accounts, common area maintenance, marketing, leasing and all the other functions even remotely related to a mall.
What are the features of Mall Management System?
A Mall management software must have the ability to manage the mall space & other records related to upkeep. Below are the features:-
- Space planning and management
- Rented or leased area vs vacated area
- Sales, Billing & CRM
- Payables & Receivables management
- Marketing & lead Records
- Supply Chain Management
- Capital & Asset Management
- Accounting and Book Keeping
- Human Resources & salary records
- Works order Management
- Complaint Handling of the Customers
What are the components of Mall Management?
- Positioning
- Zoning
- Promotions and Marketing
- Facility Management
- Finance Management
POSITIONING
Mall positing is determined after a detailed survey of households in the area where mall is going to be located. It also refers to the location of the shopping mall which is determined by the access via road, good visibility
ZONING
Zoning refers to the division of the mall space into various zones for the placement of various retailers. It allows the smooth movement of shoppers in the mall, avoiding clusters and bottlenecks attracting buyers of both types
PROMOTION AND MARKETING
Promotional events that help promote brands are an essential part of mall management. Advantages of promotion and events are: optimum utilization of mall space, to create new source of avenues for mall retailers, to attract new customers and to beat the competition.
FACILITY MANAGEMENT
Facility management provides specialized services to malls ranging from parking, security, to housekeeping and cash management. Facility management handles electro mechanical services and suppression and fire detection, access control, power management, water management plumbing, supply chain, marketing research and logistics. It broadly includes infrastructure, ambience and traffic management.
FINANCE MANAGEMENT
Finance management of a mall includes monitoring and controlling of various issues such as: cash receipts and collection of income including rentals, service charges, car park receipts, electricity and other utility income, developing accounting system to track the ageing of debts, payment delay patterns.
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