How to add complaint category?

After login with complaint configuration permission, you can view and add categories and subcategories of complaints.

  • Go to Complaint -> Complaint Configuration

complaint configuration, complaint management system


  • In complaint configuration UI, you can add new nature, and sub nature of the complaints as per your requirements. You can:
    • Define order of the Category i.e. in which order it’ll be displayed in Customer Mobile App.
    • Add Not in Scope Category or Sub Category. For these categories – predefined messages will be shown to the customer when they will select the category to raise a new service request.

complaint nature, add complaint category




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