After login with complaint configuration permission, you can view and add categories and subcategories of complaints.
- Go to Complaint -> Complaint Configuration
- In complaint configuration UI, you can add new nature, and sub nature of the complaints as per your requirements. You can:
- Define order of the Category i.e. in which order it’ll be displayed in Customer Mobile App.
- Add Not in Scope Category or Sub Category. For these categories – predefined messages will be shown to the customer when they will select the category to raise a new service request.