How to add staff and supervisor for complaint?

Staffs are mapped as per complaint categories so that respective complaint can be handled by them. To add a new staff or supervisor

  • Go to Complaint-> Add New Staff

add complaint staff, complaint staff management system

  • Add the details of staff like name, number, working hours, etc. Below details is important
    • Mobile – SMS will be sent on this number whenever a complaint will be assigned to the staff.
    • Staff Role – Supervisor or ground staff
    • Supervisor – In case role is Ground Staff
    • Employment Status – It should be employed so that staff is active in the System
    • Working Cluster – The block/cluster whose complaint can be assigned to the staff
    • Duty Start/ End Time – Complaint will be assigned only between these timings.

complaint staff management, service request staff

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