How to enable OTP based Complaint Closure?

Instead of a printed Job Card option, you can decide OTP based complaint closure. Whenever any resident logs a complaint, a Code is generated, which is visible to the Resident only.

When a technician fixes the complaint, he will take the code. On correct code entry, complaint will automatically move to resolved status.

You have to enable OTP settings to activate this feature.

  • Go to Settings-> Society Setting -> Complaint
  • Select the checkbox against the OTP Verification

complaint happy code, otp verification, enable otp verification


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