How to enable OTP based Complaint Closure?
Instead of a printed Job Card option, you can decide OTP based complaint closure. Whenever any customer logs a complaint, a Code is generated, which is visible to the Customer only.
When a technician fixes the complaint, he will take the code. On correct code entry, complaint will automatically move to resolved status.
You have to enable OTP settings to activate this feature.
- Go to Settings-> Site Setting -> Complaint
- Select the checkbox against the OTP Verification