Elevate Tenant Experience in Corporate Facility
Are you wondering about the ways you can elevate tenant experience in your corporate facility? If yes, we feel you. Since tenant experience is directly related to tenant retention, you would need a robust solution to this.
Corporate FM teams are switching to the complete tech landscape for operational efficiency and tenant management. In this blog, we’ll take you through a myriad of ways for enhancing tenant comfort. Buckle up!
How can TMS Elevate Tenant Experience?
Tenant Management Software (TMS) is an innovative solution to enhance the occupant experience in a corporate facility. Did you ask how? Well, it facilitates seamless communication, efficient complaint management and preventive building maintenance.
Furthermore, you can harness the power of analytics to deliver tailored services and other facilities. There’s more! TMS also bolsters the security of corporate facilities through access control systems and other such software.
With the intelligent use of TMS, you can not only elevate tenant experience but also foster a sense of community. Let’s see how!
1. Engage Better with the Tenant
Do you think you can communicate even with phone calls? Well, it’s a resounding no! It won’t be an engaging experience for your tenants and they’ll be tired of the sluggish process.
Dont’t worry! TMS has your back. It offers a centralized platform for all service requests, feedback, responses and other updates. A few clicks and you’ve managed to give prompt response!
In case your tenants are seeking direct assistance on any matter, they can use real-time chat options. The best part is you can refer to the conversation history anytime! Let’s move on to the next one.
Read more: How to add a new Tenant?
2. Create Tenant Communities for a Better Experience
This is by far the most sought-after method of elevating tenant experience in corporates. Your TMS might have features to create community forums.
Here, your tenants can engage better in information exchange or just sharing experiences. You can even roll out different surveys in these forums to further act on optimizing your facility.
3. Be Proactive To Elevate Tenant Experience
What’s a better way to elevate tenant experience than solving complaints before their request? Yes, this can be done through preventive maintenance. All you have to do is schedule maintenance activities and inspections timely. Using, digital FM software, you’ll be able to identify a problem before it becomes one!
TMS automatically sends you notifications for scheduled maintenance tasks. You can now be at the top of your game! Proactive maintenance not only ameliorates tenant experience but also helps save operational costs.
Know more: What are preventive maintenance procedures?
4. Analyze Tenant Data to Optimize the Experience
Another way to elevate tenant experience is to leverage data analytics features. All you have to do is analyze tenant data like their feedback, and complaints, occupancy, lease terms etc. This will help gain a better understanding of their preferences and pain points.
You can these insights to align the facility management with tenant needs. This will enable you to deliver tailored experiences. For instance, if the data unleashes the fact that your tenants are unhappy with the air quality, you can counter-measure this using smart building tech etc.
5. Manage Tenant Complaints Better
We can’t unsee the role of complaint management in elevating tenant experience. TMS streamlines service request processes.
Your tenants can easily submit their complaints in the system. You’ll able to sort the requests based on urgency and schedule resolution accordingly.
Furthermore, you can easily assign tasks to the right person in the team depending on their expertise. As a consequence, the response time will be quicker and you’ll be able to track progress.
Challenges in Elevating Tenant Experience in Corporate Facility
There are many other ways to make your facility a haven for the tenants. We have discussed a few of them in the preceding section. Now, let’s take a look at some of the key challenges in elevating tenant experience.
As you might know, integrating TMS with your existing systems could be a tad bit disruptive. You would need strategic leadership and efficient change management for that.
As a matter of fact, some of the tenants might be reluctant to switch to new ways of doing things. To overcome this, a facility manager needs to arrange training workshops and ensure prior communication. It’ll be easier for them to embrace the change, once they know the features and benefits.
You’ll have all the tenant data on the centralized database. As obvious, robust security features need to be in place. You must indulge in regular data backups and hire IT experts for enforcing encryption protocols etc.
Finally, let’s talk about the costs. Implementing TMS involves substantial upfront costs. However, this is weighed off by its long-term cost-saving potential in addition to an elevated tenant experience.
Final Words
In this blog, we went through a spectrum of techniques to elevate the occupant experience at any corporate facility. From a seamless communication system to efficient complaint management, TMS can help you instate a tenant-centric environment.
However, it has its share of challenges. These include significant costs and resistance from stakeholders among others. Take it easy, as with careful planning you can implement this software at your corporate facility and bask in its long-term benefits.
Contact us for a free demo of how our expertise can help you achieve your business goals to the best.
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