FAQ Category: customer
customer app related faq
How to import Tenants?
You can import/update Tenant details in bulk through excel. To view the existing Tenant. Go to User Menu -> Tenant Management The list of all Tenant details will be displayed If you want to add tenant details in bulk. Go to User Menu -> Tenant Management -> Import. Download Template and fill mandatory
How to enable OTP based Complaint Closure?
Instead of a printed Job Card option, you can decide OTP based complaint closure. Whenever any customer logs a complaint, a Code is generated, which is visible to the Customer only. When a technician fixes the complaint, he will take the code. On correct code entry, complaint will automatically move to resolved status. You have
How to add staff and supervisor for complaint?
How to add staff and supervisor Staffs are mapped as per complaint categories so that respective complaint can be handled by them. To add new staff or supervisor Go to Setting-> List of Role You can search List of Role under User & Control Then select the Staff option then Add New Staff Option